Training

Transportation Security Administration

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The TSA cares is a helpline that provides travellers with disabilities, medical conditions, and other special circumstances additional assistance during the security screening process.

Call 72 hours prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint the number to contact TSA cares is 855–787–2227

TSA cares is available for passengers whose loved ones may need extra support.

Passengers can call the toll-free number for TSA cares  before traveling to address questions about screening policies, procedures, and what to expect at the security checkpoint.

The hours of operation for TSA cares help line or Monday through Friday 9 AM to 9 PM Eastern time excluding federal holidays.

TSA cares staff provide assistance either with information that meets the passenger specific needs or by referring the passenger to a disability expert at TSA.

TSA cares staff may coordinate with TSA customer service managers to assist at the airport as necessary.

Individuals inquiring  about TSA, interested in filing complaints, or asking general questions can continue to contact TSA through talk to TSA,
a web-based tool that allows passengers to reach out to airport customer service support and quality improvement managers directly.

TSA contact center can be reached at 866-289-9673 and – TSA  contact centers at DHS. GOV

We have posted information about TSA cares on our website at www.tsa.gov . any traveler who currently contacts the
TSA contact center can be directed to the TSA cares Hotline if they are a passenger or companion of a passenger with a disability or medical condition .

Every person and item must be screened before entering each secure boarding area and the
manner in which the screening is conducted will depend on the passengers abilities and any special equipment brought to the security checkpoint.
For more information about the TSA cares program contact 855–787-2227.

TSA is committed to helping passengers while maintaining a high level of security.